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I am having the same issue. I always had the logins as default until it said I had to change my password, which I reluctantly did. Now I can't get in either. Do to want to factory reset as I have a lot configured.
Fellow TG1682 user here who encountered no problem accessing the gateway's admin page, possibly because in my case there was no previous browser cache/history to purge or delete. I couldn't say for sure; it functioned when I first attempted it.
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Summary of Contents for Arris Xfinity TG1682 Page 1 Xﬁnity TG1682 Telephony Gateway User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Xﬁnity TG1682 Telephony Gateway brings it all to you faster and more reliably.
I have an Arris TG1682G modem that I rent from Comcast. It works fine, but: 1) I don't need the wifi (I keep it turned off) because I have my own mesh network and. 2) I wanted to buy rather than rent . So I bought (but haven't yet opened) the Arris TM822R because it was the only model I could find that includes a telephone jack.
Finding your Arris router's user name and password is as easy as 1,2,3. Find Your Arris Router Model Number. Look in the left column of the Arris router password list below to find your Arris router model number. Find Your Arris Router Username. Look one column to the right of your router model number to see your Arris router's user name.